boring but important bits

Processing Time

The time we need to prepare an order for dispatch varies, however we do our best to

get deliveries in the post by 5pm if ordered before 12pm.


All orders will be sent out 2nd class, free delivery.

There is an option to upgrade delivery for a small fee.


All personalised orders cannot be returned. Returns are only accepted for faulty or damaged items. 

To be eligible for a return, your item must be unused and in the same condition that you received it, excluding perishable goods which cannot be returned. It must also be in the original packaging.

We only replace items if they are defective or damaged.

Returns postage is paid by you and at your own risk.


Buyers are responsible for any customs and import taxes that may apply.

We are not responsible for delays due to customs.